Logistics Dispatch Platform

A growing logistics operator ran dispatch on spreadsheets and phone calls — schedules, tracking and billing lived in different places.

-38% dispatch time

14 weeks from discovery to launch, with a 2-week pilot on a single depot before full rollout. Timeline

Logistics Industry

The Problem

Manual dispatching created delays, lost jobs and billing errors. The team could not see vehicle utilization or driver performance in real time.

Our Strategy

Replace the manual workflow with a single real-time platform: automated scheduling, live tracking and integrated invoicing, designed around how dispatchers actually work.

The Solution

A custom SaaS platform with a dispatch board, driver app, live GPS tracking, automated billing and customer-facing tracking pages.

Stack

Technology we used

The right tools for the job — nothing over-engineered, everything maintainable.

Laravel Vue Livewire PostgreSQL

The Results

-38% dispatch time
+41% daily deliveries per vehicle
Billing errors eliminated
Real-time utilization reporting for leadership

“Dispatch used to be the most stressful job in the company. Now it runs itself — and we finally see exactly where every vehicle is and what it is earning.”

— Operations Director

Lessons learned

Run a pilot on one depot before full rollout — and build the platform around how dispatchers actually work, not how the old spreadsheet flow was supposed to work.

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